Project Coordinator | Thinkcol
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Project Coordinator Wanted

Full time

Hong Kong

Customer Service

starting date : 2020-08-03

Thinkcol can not provide a visa.

Description

Lenx.ai is Thinkcol’s innovative Artificial Intelligence platform that supports agencies and enterprises with forecasting and analyzing social media trends for digital marketing or crisis management initiatives. Our proprietary technology grants every user with access to a wide range of social media data and a self-service text analytics A.I.-engine that empowers digital marketers to deliver first-class services to their clients on a global scale.

At the moment, Lenx.ai is looking for a Project Coordinator to lead our customer service support team through the product development cycle for our newly launched product.

If you believe in empowering users by bringing artificial intelligence technology to the masses or elevating Hong Kong to the forefront of technological innovation, join us now!

Roles and Responsibilities

  • Assist customers with the onboarding process and the product development cycle
  • Address customer complaints and review product features and priorities
  • Drive operational improvements and streamline existing processes in customers’ development cycle
  • Provide input into the creation of training courses and educational materials for both external and internal stakeholders
  • Be a part of the team that promotes product value and upsells our services, products and company vision
  • Represent the company in client meetings

Qualifications

  • 2-5 years of experience in customer service or customer success position preferred
  • Experienced in digital marketing and communications
  • Previous project experience preferred
  • Experience in analyzing and optimizing existing processes in the product development cycle and customer process
  • Ability to establish milestones and keep product development team on task

Salary

Salary range / month :  < HK$ 20k

Created on: 2020/07/24

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