E-commerce Operations Intern (Part-Time During School Year) | Hush Home
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E-commerce Operations Intern (Part-Time During School Year) Wanted

Intern

Hong Kong ,   Eastern Area, HK

Logistics

starting date : 2019-08-27

Hush Home can not provide a visa.

Description

A job to jump out of bed for! 

Hush Home (hushhome.com) is a new lifestyle brand focused on sleep. It was created to transform people’s lives by offering healthier sleep. Developed in California, its perfectly-balanced mattress, pillows, and bedding use up-to-date sleep science to offer deeper, more comfortable rest. All products are sustainably made from the highest quality materials by the same workshops that supply the world’s leading hotels. Hush Home has distinguished itself as a thought leader in wellness, using its research to educate and inspire people to sleep and live better.

As an early stage company with rapid growth ahead of us, Hush Home is looking for a dynamic entrepreneur to join as our E-commerce Operations Intern. You will be responsible in assisting our Customer Experience Specialist on warehouse, fulfillment and logistics management. As well as managing our after sales customer program.  

Your Dream Job

  • Build and grow efficient processes for ensuring orders, deliveries and returns
  • Ensure superior customer experience from order placement to delivery
  • Help manage daily communication and coordination with our fulfillment and logistics teams on all order fulfillment
  • Manage our “Friends of Hush” (After Sales) program to drive additional value and goodwill with our existing customers
  • Resolve problems/performance issues with suppliers, delivery discrepancies and invoicing
  • Assist in overlooking all movements of Hush’s products and/or inventory, and replenish inventory as necessary
  • Work closely and maintain a good relationship with our supply, delivery, and logistic partners
  • Support the team on ad hoc tasks

Your Profile

  • Have a strong interest in both e-commerce and supply chain management
  • Fluent in Cantonese and English, Mandarin is a plus
  • Confident in communicating with customers
  • Understand the importance of post-sales service (customer service and delivery experience) on the success of an e-commerce business
  • Have an interest ecommerce warehousing/logistics
  • Great mentality, able to analyse and solve complex situations under pressure
  • Strong analytical skills to overlook our databases, planning, scheduling, budgeting and forecasting applications
  • Good team player yet self-motivated

What We Offer

  • An opportunity to join a young and dynamic startup
  • Grow personally and professionally as Hush Home scales
  • Gain insights to all relevant aspects of launching a digital company
  • Work with a dynamic and highly motivated team with flat hierarchies
  • Experience great working atmosphere in an international environment
  • Challenging and diversified tasks with direct responsibility
  • Great discounts for friends and family

You will be working with   Rene Lui - Sales Consultant

Salary

Salary range / month :  < HK$ 20k

WHubber factors

Startups have different perks to offer to talent. Here is their allocation of 100 points.

Flexible Role and Responsibility

Impact on Society

Compensation

Flexible hours

Created on: 2019/08/27

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