Project Technician
Hong Kong, Full-time
About Urban Spring
Urban Spring is a startup that aims to provide a contemporary water drinking experience to the urban jungle. We launched WELL# in 2017, a Hong Kong designed water refill station that is well maintained for everyone in Hong Kong. Our mission is to reduce the use of disposable plastic bottles in Hong Kong and inspire urbanites of a sustainability lifestyle.
Job Description
As a Project Technician, you will be supporting the Customer Experience team to manage the progress of installation of the water refill stations and to provide after sales support services.
You will be working closely with the team to coordinate with clients and contractors to ensure timely and smooth delivery and installation of the water stations. Frequent travel to project site Is required.
We are looking for a dynamic individual who is ready to get his/her hands dirty and work closely with teammates. We hope to attract candidates who has the heart to make a difference in the community and want to contribute to propel Hong Kong into an environmentally friendly society in which no disposable plastic water bottles exist.
Job Duties
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Responsible for managing the progress of water fountain installation work, including site inspection, testing of water stations pre-installation, liaison with contractors
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Provide after sales services including regular servicing visits and troubleshoot
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Effectively manage and streamline all aspects of the supply chain, servicing of water fountain
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Customer Service: analyse client and user metrics to identify room for improvement in the support mode