The CareVoice

Making health insurance more human.

Driven by the purpose to make health insurance more human, we are a leading Asian health insurtech uniquely tackling 4 major health insurance pain points:
- Gap of customer engagement and health services
- Lack of differentiated insurance products, poorly customer centric
- Dependency on traditional sales channel, being unequipped to tap into the future of customer relationship
- Limited digital capabilities and integration challenges with ecosystem partners

Through CareVoiceOS, the first healthcare operating system for insurers, we are expanding a “One Click” Connected Health Insurance Ecosystem. According to insurers’ maturity and technology investment, CareVoiceOS can be their turnkey solutions of choice, or become the new standard infrastructure for insurers to build their own customer engagement solutions.

As a result of our collaboration, insurers can enter the world of digital health insurance. They can effectively engage their customers with the latest health technologies and connected services, through an integrated customer journey experience that brings trust and health benefits. They can also design and launch tailored insurance products for specific populations, with relevant customer-centric wellbeing & medical services and exclusive channels.

Insurers can further benefit from our “sibling company” and strategic partner, StartupCare, a leading digital health insurance solution provider for employers and individuals, to drive further commercialization of these new health insurance products.Together this supports insurers unlock sales growth and optimizes the efficiency of their health insurance business.

With positive impacts in the Covid-19 context, our multi-billion-USD addressable market, our unique advantages, and an exciting technology platform roadmap that will allow us to keep our leading position in a blue ocean, we are excited by our future and growth potential.

After graduating from Ping An Accelerator, we closed a large Series A in August 2019, and have accumulated nearly 15m USD funding. We are backed by top fintech, healthcare and software VCs as well as serial entrepreneurs, from China, Europe and the US.

Our team:
With our HQ in Shanghai, we operate as a global organization with an office in Hong Kong and teams who cover the South East Asia and Europe regions. Our dynamic and diverse team live and operate by our VOICE values - Valiant, Optimistic, Inventive, Compassionate and Enthusiastic.

The CareVoice helps insurance companies in China:
• overcome the adoption barrier resulting from consumers' mistrust for private health insurance products;
• address the gap of valuable digital services and the lack of customer relationship, data and loyalty;
• address a profitability challenge driven by the high variation of cost across medical networks in China and therefore the need to better steer insurance members towards cost-effective medical options.

  • Carevoice features
  • Sebastien gaudin
    Sebastien Gaudin
    Co-founder and CEO
    Health and Insurtech entrepreneur Former executive from the pharma industry in EU, US and Asia with a healthcare and business academic background.
  • Neil liang
    Neil Liang
    Co-founder and Chief Product Officer
    Creative technologist with Silicon Valley spirit and passion for building innovative technology products.
  • Jan velich
    Jan Velich
    Co-founder and Chief Business Officer
    Successful international healthcare executive with previous work experience in Asia, Europe and the USA.
  • Joshua chi
    Joshua Chi
    VP of Engineering
    With more than 10 years experience in software architecture and development team management, he is responsible for developing our platform.
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