About Syfe
Syfe is one of the fastest growing digital investment platforms in Singapore. We provide a holistic investment solution for retail users - from passively managed wealth portfolios which are personalized and diversified using proprietary algorithms to active trading of single stock securities. Our mission is to enable sophisticated investing at a low cost.
In July 2021, we closed a S$40 million Series B funding round led by Valar Ventures , just 9 months after raising Series A. Our existing investors followed on their original investment in a short time frame, which speaks volumes about our rapid growth and our future ahead. Moving forward, we will accelerate our expansion across geographies, launch new products and grow our team.
The Syfe team consists of industry experts from finance, e-commerce, and technology. We come from startups as well as large corporations. Excellence in execution is in our DNA. We aim to become Asia Pacific’s largest Digital Investment Platform by leveraging technology to provide a superior investing experience for our customers.
Syfe was named Best Digital Advisory Solution at DigFin Group Innovation 2021 and Top Startups to look out for in 2022 by TechCrunch. Find out more about us at www.syfe.com
The Right Profile
The Client Service Specialist serves as the voice behind Syfe’s brand. As the first line of service and support for our clients, our Client Service Specialists work closely with internal stakeholders to ensure an optimized client experience at each touch point.
As our Client Service Specialist based in Hong Kong, you will be responsible for providing world-class customer service, solutions and support to our clients. We are looking for individuals who are enthusiastic, quick-thinking, and willing to go the extra mile to provide an exceptional client experience.
Responsibilities
- Daily high-quality client services across multiple support channels (e.g. email, chat, phone)
- Collect and consolidate feedback from clients, identify problems sources and find speedy solutions to improve user journey
- Take ownership of assigned client support tickets and ensure prompt resolution to all client inquiries and issues
- Develop and improve customer service procedures, policies and standards for Client Service in Syfe
- Demonstrate exceptional prioritization and time management skills and, through escalating when appropriate, maintain and enhance long-term client relationships
- Strong ability to multitask, prioritize, and enthusiastically resolve client’s concerns while consistently providing superior levels of client service.
- Work closely with internal stakeholders to deliver customer service that meets or exceeds client expectations
- Continually build familiarity and knowledge of Syfe’s product offerings and become the domain expert on the usage of all features within the app
Experience and Qualifications Required
- 1-3 years of experience with a strong client management focus in tech startups or investment services
- Experience using Zendesk or an equivalent customer service software preferred
- Financial services experience preferred but not required
- Excellent communication and interpersonal skills both written and spoken in English and Chinese (Cantonese and Mandarin)
- Have a can-do approach to resolving client requests
- Ability to work in a dynamic, fast-paced environment with high self-assurance, energy and drive
- Start-up experience preferred
- Strong problem-solving skills, can work independently and in a team setting
Those with more experience will be offered the title of Client Service Manager.