Operations Intern Wanted

Soundbrenner might be able to provide a visa.

Description

Job Summary/Purposes

This is a unique opportunity for a highly motivated individual. As the customer service officer at Soundbrenner, you will be the first interaction point with our customers. You will provide support for product related question and delivery information requests. You will also assist with of our order fulfillment to ensure our customers received their orders in a timely manner.

Responsibilities

Handle daily customer inquiries and complaints via calls, emails and social media platforms (including facebook / instagram / weibo / zendesk) regarding per-sales enquiries and after-sales issues;
Co-ordinate with shipping and logistic partners to arrange for order shipments;.
Follow up after-sales service issues include but not limited to delivery, order cancellation and return order arrangement;
Manage order processing cycle with other departments;
Support daily operations and office management;
Prepare reports for managerial use;
Any ad hoc duties as assigned;

Requirements:

Form 5 / DSE graduate or above, degree holder would be an advantage;
1 year experience in customer service industry;
Experience in e-commerce / online store operation is preferred;
Effective customer handling and problem solving skills;
Knowledge in computer applications e.g. Internet, MS Office words, Excel, PowerPoint and social media platforms;
Customer-orientated, inter-personal skills & serving attitude;
Good command of both written and spoken English

You will be working with Jonathan Lee Senior Operations Manager

Salary

Salary range / month : Negotiable

WHubber factors

Startups have different perks to offer to talent. Here is their allocation of 100 points.

Flexible Role and Responsibility

Impact on Society

Compensation

Flexible hours

Created on: 2021/09/15

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Operations Intern Wanted

Description

Salary

WHubber factors

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MORE OPPORTUNITIES as a Customer Service

Operations Intern Wanted

Description

Salary

WHubber factors

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New to WHub ? Sign up for Free

Already a member ?

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Scroll down to discover more similar jobs.

MORE OPPORTUNITIES as a Customer Service

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