FinTech Customer Service Executive - Chinese speaking
Come join the most exciting FinTech start-up in Hong Kong as a Customer Service Executive!
Lendela is a growing fintech company based in Hong Kong, Singapore and Malaysia. We are a matchmaker of customer seeking to borrow and lenders offering credit. Our platform empowers the Hong Kong consumer to make healthy choices regarding their personal finances. Critical to our success is our customer service, which is the role we are now recruiting for.
We would like to find an extrovert, self-starting & service minded Customer Service Executive. We think you are either a recent university graduate or someone with one to two years of experience customer service. In this role you will enjoy helping customers to find the best solution for their needs.
Lendela offers a great opportunity to grow with a global fintech startup team, a competitive salary and fun colleagues. Lendela offers a supportive environment to those that wish to grow and develop.
Are you ready to make an impact and shape the success of a startup???
Responsibilities
- Provide first class customer support for customers using the Lendela service
- Work closely and liaise with our lending partners and enable them to fully utilise our platform
- Consolidate feedback and help management and our tech team to further improve our business
- Handle administration work in our database
Requirements
- Bachelor degree in any discipline, open to fresh graduate
- Self-driven, good communication skills, willingness to learn, and enjoy team work
- Native in Cantonese and with a strong command of English
- Permanent Hong Kong resident
Specific skillsets extra interesting
- Prior experience in Hong Kong lending industry (personal loan, property loans, SME)
- Some writing and translation experience appreciated
What we offer
5-days work, competitive salary, business trip, opportunity to work flexible
Multicultural working and supportive environment, growth opportunities
Why Lendela:
Are you motivated to really make an impact? How about learning all aspects of sales and marketing, and also learn about the startup culture? Do you want to be a part of an innovative startup team that is changing the way the financial sector works?
Lendela is a growing regional fintech company based with offices in Hong Kong, Singapore and Kuala Lumpur. We offer a culture which encourages both professional and personal growth. Founded by Scandinavian entrepreneurs, we promote a flat organisation structure where everyone's voice counts. We strongly believe in the importance of diversity and build our team based on this value.