ComplainHero 投訴英雄

投訴處理 | 提升客戶服務 | 一站式 | 全港唯一
Where we're at?
Idea
Validation
Adoption
Growing

Concept and business plan team may be incomplete.

Idea is formed project ready to launch.

Have paying customers adapting to market.

Growing company and users!


We believe all customer complaints, despite the negative vibe, can be better used and should be welcome by companies when accompanied by a suggestion for improvement. Knowing that complaint handling by most companies as a source for improvement ideas is underused, underrated or shunned all together because it is not done right, we set out to actually encourage and collect complaints and suggestions for improvements and then provide the raw feedback to the companies for their use. We are keen to see companies constantly improve with happy customers and ultimately a better world.
簡單而言,是一個給予香港消費者投訴全港商店、餐廳和其他商業服務提供者的地方。

往後,消費者再遇到任何問題或不合心意的地方,只需簡單記著 www.complainhero.com。消費者不再需要花時間尋找個別商戶的投訴渠道,例如熱線電話或電郵,亦不需浪費時間等待接洽客戶服務員,亦可免卻在社交平台公開投訴後,有機會帶來的尷尬。

各位千萬不要誤會我們是在鼓勵投訴文化。我們是希望提倡正面對待投訴。消費者在投訴的同時,需提供改善建議,我們方才會接納投訴申請。

我們的使命是讓商戶知道自己不完善的地方,從而加以改善。

根據我們的研究,商戶其實並不抗拒投訴,反而希望藉此了解問題所在。他們知道越細微的問題,越會影響客戶的體驗。

可惜,九成以上有意提出投訴的消費者,都會因害怕麻煩、尷尬而卻步。結果,商戶會因接收不到這些信息,而錯過了解問題的急切性和嚴重性。

團隊就是要改變這個狀態,將以上九成的百分比降至一成,令全港的商戶在質和量方面都能夠充分了解問題地方和客戶的要求,使營運常在最佳的水平。
www.complainhero.com

We are solving the problems that on one hand consumers dont have an easy and carefree way to complain about a service or product and make suggestions for improvements and on the other hand companies are not getting all the feedbacks their customers want to give but don't due to inconvenience and other considerations. We motivate people to complain by protagonizing the complainers and putting a positive spin on the easy-to-do process.
對商戶有不滿就要說出來 | 他們怎樣改善就看你了 | 現在就進來完善不順眼的地方
《投訴英雄》譲投訴變得方便和自在。在這裏消費者可以投訴全港商戶。
從今以後再不需要逐次找投訴熱線或電郵,亦可避免直接聯繫和保持私隱。
www.complainhero.com

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  • ComplainHero Team
    Co-Founder
    team@complainhero.com
  • ComplainHero Team
    Co-Founder
    team@complainhero.com
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