Customer Experience Associate | Circle Internet Financial Inc.
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Customer Experience Associate Wanted

Full time

Hong Kong ,   Wan Chai, HK

Customer Service

starting date : 2019-07-01

Circle Internet Financial Inc. can not provide a visa.

Description

Here at Circle, we’re building a world-class global customer operations team and we are seeking our next team member to help us deliver exceptional support and experiences throughout the entire customer journey.  The right team member must be fluent in both Mandarin and English, has previously worked in a customer support capacity, and is passionate about fintech. As a member of our team, your role will be to guide our customers through the sign-up and on-boarding process, support their usage of our product, recommend solutions for their challenges, and provide the highest level of support in the industry.  

 

What you'll work on

· Mastering all of Circle’s products, infrastructure, processes and procedures with the ability to train others and act as a subject matter expert in multiple key areas of the business

·Delivering outstanding customer support and delightful experiences that represent the Circle voice as well as differentiate our value proposition from the competition

·Engaging with customers using multiple communication channels including email and social media

·Handling prospective customer inquiries,on-boarding questions, product and feature support and usage and client retention

·Developing support center content and translating correspondences and/or support materials into other languages

·Analyzing trends in customer issues and suggesting improvements to processes, policies, and product

·Troubleshooting both business and technical inquiries to quickly discover solutions

What you'll bring to Circle

·Fluency (written and verbal) in both Mandarin and English is required for this role, specifically speaking, writing and translating customer inquiries and materials on a regular basis

·1-3 years of working experience, with at least 1 year in a Customer Experience/Support (or similar) capacity

·Experience and/or interest in working in a fast-paced startup or tech environment

·Ability, and interest, in working across multiple departments to influence and communicate cross-functionally to realize rapid results 

·Technical savviness, including the ability to navigate both homegrown and industry-standard Ticketing, Social Media and CRM platforms

·Exceptional interpersonal and written communication skills, including the ability to empathize and prioritize needs, as well as quickly build rapport with customers

·The ability to work effectively both independently and as part of a broader team, lending a hand on any activity necessary to support the business 

·Ability to travel on company sponsored trips outside of Hong Kong, including to the United States and Ireland 

·Flexible working hours for regular evening meetings and weekends 

·BA/BS degree from a leading academic institution

You will be working with   Jason Ryoo .

Salary

Equity part is negotiable.

Salary range / month :  HK$ 20k-40k

WHubber factors

Startups have different perks to offer to talent. Here is their allocation of 100 points.

Flexible Role and Responsibility

Impact on Society

Compensation

Flexible hours

Flexible location

Created on: 2019/06/13

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