This individual will be based in Hong Kong and work alongside our Senior Analyst to manage customer operations and drive intra-company communications, reporting, and growth initiatives.
Highlights
- Successful business in a fast-growing industry. The market is growing quickly, and we’re gaining market share by executing well on all fronts, including product, marketing, operations, and customer support.
- We provide industry-leading 24/7 customer support on live chat and email. Our remote customer support team is managed by our team in Hong Kong.
- Meritocratic culture with fast decision-making.
Responsibilities
- Ensure processes and communications are up to date, efficient, and meet the needs of both internal stakeholders and customers.
- Act as the first point of contact for various types of issue escalations originating from the support team.
- Create weekly and monthly business reports for relevant stakeholders in the Hong Kong office.
- Interview and make hiring decisions for new support centre agents.
- Build, update, and maintain business dashboards, for use by both the support team and the Hong Kong office.
- Drive competitor, product, or service research projects to identify areas of opportunity.
Requirements
- Great organizational skills and ability to multitask
- Excellent communication skills
- Strong analytical skills: Comfortable analyzing data in Excel
- Inherent interest in technology and e-commerce
- Research aptitude
What we offer
- Attractive compensation and benefits
- Flexible working hours and a healthy work-life balance
- Work in a challenging, collaborative, and fun environment