About the Role:
We’re looking for energetic team players to grow with our Community Teams in supervisory and management level for existing and upcoming properties in Hong Kong. Selected candidates will be trained to be the designated trainer, deliver exceptional customer service, manage day-to-day property operations, executing marketing strategies as well as planning and coordinating events. Senior Community Associate will report to Community Lead or Operations Manager, work with other Community Associates, and corporate team members.
Responsibilities include:
- Leading and coaching the Community team so that they can consistently perform at a high standard, develop and contribute, creating a warm and welcoming environment for our residential community
- Delivering and facilitating outstanding service to residents and represent the Weave brand in all aspects
- Addressing resident issues with appropriate and timely follow up in a professional manner
- Overseeing and managing daily property operations, the Community team and other property staff as well as the recruitment process as needed
- Assisting Operations Manager in leading the Community team in cost controlling, analyzing internal operations and identify areas of process enhancement
- Evaluating third party vendors’ performance, addressing opportunity and come up with follow up actions
- Inputting and maintaining accurate data across various technology platforms including resident portal, property management system etc
- Coordinating and executing community initiatives designed to develop resident relationships and help building both brand and property awareness in partnership with the corporate Experience team
- Liaising between Weave Corporate Office and the property
- Analyzing and reporting on resident suggestions with creative ideas to enhance living experience, ensure initiatives are follow through
- Executing social media marketing strategies at the property level in collaboration with the corporate Marketing team
Eligibility:
- Hong Kong Permanent Residency or Hong Kong Citizenship
- Strong communication skills in written and spoken English, Mandarin and Cantonese
- Holder of Certificate/Diploma or above in hospitality or related disciplines
Requirements:
- At least 3 - 7 years of work experience in hospitality, event management, customer service, or business operations, background in serviced accommodation or co-working environments will be a plus
- Strong people skills – approachable, a good listener, and empathetic
- Professional working experience with extensive time in a customer-facing setting
- Experience in multi-tasking between various departments over several business functions in a fast-paced environment
- Experience in adapting to challenges, dealing with emergency or crisis situations and managing conflict and complaints in a constantly changing environment
- Willing to get hands dirty as necessary to move fast and get things done
- Prior leadership experience managing a team in delivering customer service
- Experience in coordinating events will be a plus
- Flexibility in schedule – work hours will be shift-based between a morning shift and an evening shift
- Successful candidates will be offered either Senior Community Associate or Community Lead positions based on experience level
Benefits:
- Growth potential into corporate office
- Competitive compensation
- Health care coverage
- Company-wide outings and retreats