We’re looking for energetic team players to join our Community Teams (across various levels: entry level to mid-career) for existing and upcoming properties in Hong Kong. Selected candidates will be trained to deliver exceptional customer service, manage day-to-day property operations, executing marketing strategies and planning and coordinating events. The Community Team will report to the Operations Manager and work with other Community Associates, Community Lead and corporate team members.
Responsibilities include:
- Delivering and facilitating outstanding service to residents and represent the Weave brand in all aspects
- Creating a warm and welcoming environment for our residential community
- Coordinating and executing community initiatives designed to develop resident relationships and help build both brand and property awareness in partnership with the corporate Experience team
- Resolving resident issues with professionalism and patience
- Analyzing and reporting on resident suggestions with creative ideas to enhance living experience
- Conducting property tours to support Weave’s leasing strategy when needed
- Inputting and maintaining accurate data across various technology platforms including resident portal, property management system etc
- Managing community initiatives designed to develop resident relationships, especially twice-a-month public events to help build both brand and property awareness
- Executing social media marketing strategies at the property level in collaboration with the corporate Marketing team
- Coordinating third party vendors, deliverables and brand partnership commitments at the properties
- Assisting Operations Manager in leading the Community team in cost controlling, analyzing internal operations and identify areas of process enhancement
Eligibility:
- Hong Kong Permanent Residency or Hong Kong Citizenship
- Strong communication skills in written and spoken English, Mandarin and Cantonese
- Holder of Certificate/Diploma or above in hospitality or related disciplines
Requirements:
- Successful candidates will be offered either Community Associate or Community Lead positions based on experience level
- Strong people skills – approachable, a good listener, and empathetic
- Professional working experience with extensive time in a customer-facing setting
- Experience in multi-tasking between various departments over several business functions in a fast-paced environment
- Background in serviced accommodation or co-working environments will be a plus
- Experience in coordinating events will be a plus
- Experience in adapting to challenges, dealing with emergency or crisis situations and managing conflict and complaints in a constantly changing environment
- Flexibility in schedule – work hours will be shift-based between a morning shift and an evening shift
Benefits:
- Growth potential into corporate office
- Competitive compensation
- Health care coverage
- Company-wide outings and retreats