Customer Experience Associate
Responsibilities
Managing Chat Online Platform
·
Handling Clients & Prospective customer queries
·
Churn analysis execution & Understand Customer Behaviour evolution
·
Conduct proposals to improve Customer retention / Client Satisfaction
·
Assist in implementing Customer Experience solutions
·
Liaison with Schools (Partners)
·
Involve in Marketing/Sales actions decision process
·
Reporting to Operations Manager & Sales Manager
Candidate Requirements
- Diploma / Degree Holder
- 1-2 Years relevant experience
in customer facing role
- Fluent in Cantonese &
English & Mandarin
- Analytical abilities and
aptitude in problem-solving
- Positive Attitude, Medium-sized
business oriented
- Hand-on Mindset, open-minded
& detail-oriented.
- Keen on dealing with start-up
challenges
- Dynamic, open-minded &
detail-oriented.
- Excellent Organizational and
time management skills
- Excellent written and verbal
communication skills
- Excellent Organizational and
time management skills
- Proficiency in MS office
- Immediately available