About the Role
The Great Room is looking for energetic and personable Member Relations Officer (MRO) who is the main point of contact for all our members. The MRO will report into the Centre Manager and the goal is to deliver a strong community spirit, through operational excellence and community activations, while ensuring the office maintains high occupancy and operational efficiency.
What will you do
Be the Supportive Office Expert
- Ensure the office is maintained in a clean and defect free condition at all times, by conducting daily walkthroughs of the office to identify areas for improvement and maintenance
- Support the preparation of members’ move-in and move-out schedules to minimize issues, and ensure a warm welcome and fond farewell
- Support the Centre Manager to develop best practices and process improvement to benefit service efficiency and members’ experience
- Develop strong rapports with members, and proactively gather company details and members’ preferences to enhance service delivery and sales experience
- Conduct office tours and upsell space to prospective members according to their needs
Ensure Operational Efficiency
- Manage the concierge, and all calls and emails coming in through the office
- Work with our selected IT, F&B and Housekeeping vendors to ensure our inventory, events and office needs are catered to in a timely manner
- Encourage participation and use of our members’ platform and network portal
- Key card management for access cards to the building and the office, ensuring utmost security
- Manage members and office mail and packages
Play a part in creating the Community
- Research and identify the needs of prospective and existing members, and develop personalized sales pitches and solutions to meet their needs
- Ensure all follow-up and communications are responded to professionally and within the timeframe given as per company standards
- Support Centre Manager to develop and implement lead generation and sales conversion strategies to maintain 100% occupancy
- Connect with local organizations and attend networking events to promote the office and the brand, and identify potential members
- Be the pimary contact for event leads and on-site event managmenet
- Coordinate and manage member & community perks, events and activations to promote community building
Who you are
- Able to work under pressure in a fast-paced environment
- Strong verbal and written communication skills
Proficient in basic computer skills including Microsoft Word, Excel, and PowerPoint
-Strong organisational skills, including the ability to prioritise, multi-task, delegate and work effectively with minimal supervision.
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
- Reliable, focused, and detail-oriented
- Self-directed with a high level of initiative and a ‘can do’ attitude
- Finds it easy to bridge corporate and start-up culture
What you’ll receive
- Competitive remuneration
- 5 days work week
- Annual Leaves & Public Holidays
- Birthday Leave
- Monthly Mobile Allowance
- Reimbursements for business related trips
- Flexible Benefit (for medical and other approved wellness, healthcare activities etc.)