We’re looking for a warm and approachable self-starter with a passion for delighting customers and building community to manage our coliving development in Hong Kong. You will be responsible for delivering our brand promise to the residents at the property and maximizing our customer satisfaction by maintaining an extraordinary sense of community, managing & running the day-to-day operations of the space, developing creative local marketing strategies, and planning engaging member events. You will be working in one of our co-living space and work closely with our operation manager.
Key Responsibilities:
- Build and create a collaborative community through planning events and day-to-day service
- Analyzing and reporting on resident suggestions with creativity to enhance living experience
- Keep records of inquiries and complaints and resolving resident issues with professionalism and patience
- Conducting property tours to introduce the co-living space to potential tenants and overseeing the resident application process
- Get to know the residences and have fun with them
Requirements:
- Bachelor’s Degree from a reputable university studying hospitality, event management, marketing, property management and/or general Business
- Minimum 1 to 3 years in a relevant experience of customer-facing setting
- Fluent in Cantonese & English
- Ability to handle multiple tasks in an organized manner
- Outgoing, friendly, responsible and sociable personality
- Proven ability as a flexible and adaptable person
- Flexibility in schedule – although work hours will be standard, they may shift based on business needs
- Excellent problem solving and communication skills