S Loyalty is looking for problem solvers who are passionate about delivering customer happiness. Customer Success Managers (CSMs) liaise with our customers, maintains a close pulse on what customers want and provide feedback to the core team on how to add value and improve the customer experience.
Responsibilities: As a Customer Success Manager (CSM), you are responsible for:
- Working closely with customers and team members to resolve any business or technical issues that may arise
- Engaging customers as appropriate throughout the customer lifecycle to ensure customer satisfaction;
- Managing customer communications such as announcing the release of new product features and functionality;
- Providing feedback to the product and development team on customer needs and new feature requests;
- Continuously optimizing process to improve the Customer Success function.
Requirements:
- Exceptional communication skills with the ability to grasp complexity and formulate and articulate solutions;
- Enthusiastic problem solver with strong empathy for customer needs;
- Highly analytical with the ability to work in a fast paced environment.