Full-Time Content Writer
Job Description
Location: Headquarter, HK (Kwun Tong)
Role: Content Writer
Language: Cantonese, English
Apply: hr@rocketbots.io
About Rocketbots
Founded in Hong Kong in early 2017, Rocketbots provides communication solutions for enterprises using AI-powered Chatbots and a SaaS platform.
Role Description
We are looking for a Conversational Designer to work alongside our product & sales team. You will be responsible for creating content tailored to our customer´s needs, as well as creating conversations for our Chatbots. Using your effective communication skills, you will provide new ideas to improve our product.
Responsibilities
- Brainstorm the possible interactions users would have with our clients
- Create content for the responses
- Use our content flow tools to build engaging conversation
- Review the conversation our Chatbots had with their users on a weekly basis and suggest improvements
- Track progress of customer specific product improvements and measure impact
- Have a deep understanding of the Rocketbots client and how Rocketbots adds value to the client
- Collaborate with our product team to contribute customer needs towards product development
- Quality assurance of conversations before launch
- Collaborate with management on maintaining the long-term vision and roadmap
- Demonstrate the latest iteration of the product to stakeholders
Minimum Qualifications
- Bachelor Degree in, Linguistics, Marketing, Politics or Arts, or 2 years of equivalent experience
- Experience in creative problem solving
- Excellent written and verbal communications skills in English or Chinese.
- Data driven approach to decision making
Preferred Qualifications
- Proven ability to multi-task and manage multiple projects at a time while paying attention to detail
- Proactive, independent worker who is highly organized and interested in the difference they can make through their individual contribution
- Experience with teamwork
- Candidate with the right experience can be considered as a Conversational Designer
- Desire to work in a startup environment
- Interest in artificial intelligence and technology
Business Area
We wish to connect with companies around Hong Kong and help them improve the relationship between their business and their customers. Our teams of engineers, designers, marketers and sales specialists collaborate closely to spot and analyze customer needs and trends. Together, we create chatbots tailored to their specific needs.