Duties include but not limited to:
- Handle customer inquiries and service requests in a good manner through email and phone calls (and sometimes face to face) for price.com.hk
- Handle and resolve customer complaints
- Identify customers’ needs, clarify information, research every issue and providing solutions and/ or alternatives
- Coordinate with internal departments for daily operations
- Handle internal and external document and correspondence
- Conduct surveys and record the results
- Assist in ad hoc duties
Requirements:
- HKALE/HKDSE or above
- 1 year related working experience is preferred
- Experience in customer service will be an advantage
- Good interpersonal skills and good telephone manner
- Well-organized, independent and able to handle multi-tasks
- Punctual, open-minded, honest, polite
- Team Work, Strong sense of responsibility, Self-initiated and able to work independently
- Basic computer knowledge
- Language: Fluent Cantonese, English and some Mandarin
Be part of us, you will enjoy:
- 5-day Work Week
- Flexible Working Hour
- Birthday Leave
- Birthday Gift
- Medical Insurance
- Performance Bonus
- Interest Group
- Monthly Birthday Party
- Team Event and Team Building Activities
- Free Snack & Beverage
- On-job Training
- Happy and dynamic environment
- Wearing Casually
Interested parties, please send your application together with a full resume stating the availability and expected salary via email recruit@networld.hk
Working Location: Shatin (5 minutes from Shek Mun MTR station)
(Personal data collected will be treated in the strictly confidential and only be used for recruitment related purpose.)