Customer Support | Neat

This job has expired.

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Customer Support Wanted

Full time

Hong Kong

Customer Service

starting date : 2018-11-29

Neat can not provide a visa.


We are Neat. We've built Hong Kong's first online current account for individuals, startups and SMEs. Our goal is to make bank branches redundant and provide a joyful customer experience.

We’re looking for someone that can delight our customers, is a natural problem solver and gets excited about being part of a young and growing business.


Help build our customer happiness team and processes from the ground up.
Communicate with our users on social media, e-mail, and phone. Support users with onboarding and resolve issues.
Set up processes for assembling user feedback and communicate with the product team.
Build a strong community of users, online and offline, who love the product and want to share with their friends.
Help write educational content and FAQ sections.

Skills & requirements

Excellent verbal and written command of Cantonese and English, Mandarin preferred.
Experience in customer-facing roles, such as in hospitality, retail or customer service.
Outgoing, friendly and resourceful
Work independently
Experience working in a startup


Equity part is negotiable.

Salary range / month :  Negotiable

Created on: 2018/11/28

This job has expired.

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