MavSocial is a social media management and advertising software platform for brands, franchises, and agencies.
We're passionate about guiding customers to success using MavSocial's products as well as helping them hit their social media goals.
Due to a new partnership in Japan, we’re looking for a new member to join our Customer Support team and help our Japanese customers there and elsewhere get the most out of the entire MavSocial platform.
What You'll Be Doing
- Delighting customers creatively over email, live chat, and social media.
- Driving success for our customers with the MavSocial platform and helping customers achieve their goals.
- Working closely with our Quality Assurance team to escalate bugs and customer feedback.
- Collaborating with your team daily over asynchronous channels like email and Slack
- Growing as a technical support professional as you learn the ins and outs of the MavSocial platform.
Helpful Skills and Experience
- Prior customer support experience is required (preferably working with a SaaS product and both a paid and a free-access customer base).
- Must have native or fluent verbal and written Japanese communication skills.
- Strong verbal and written English communication skills.
- Ability to organize, break down, and clearly articulate complex thoughts, ideas, and instructions in written form.
- Strong ability to take the initiative and confidently direct customer interactions.
- Ability to thrive in ambiguity and fast-moving environments.
- Ability to remain empathetic, even in difficult situations, and guide customers to efficient solutions. Gets satisfaction from helping others.
- Strong organizational and time management skills.
- Ability to work in a self-directed way with a high degree of motivation to set and achieve ambitious goals.
- Comfortable working with customers over email, public and private social media communications, and phone or chat environments.
- Must live and work in the Asia timezone