Operations Associate
Want to be part of an exciting startup that is having a positive impact on the world?
Lumos is the world's first smart bicycle helmet with integrated lights, brake, and turn signals. Launched to the world on Kickstarter in 2015, Lumos raised over $800,000 USD in its campaign. It has been featured on Forbes, Fast Company, The BBC, and CNN. Lumos was named “The Helmet That Every Bike Commuter Needs” by Slate Magazine, and “Bike Helmet of 2017” by Bike Today News.
In 2018 Lumos became the first helmet to be sold at the Apple Store. Lumos Helmets can be found in over 300 Apple Stores in the US, Canada, Europe and Australia.
Lumos is a mission-driven company. Started out of our dorm rooms at Harvard, we seek to make a positive impact on the world by helping make cycling safer, and helping more people everywhere make cycling a bigger part of their everyday lives.
If you’re excited about our product and our mission, we want to talk to you!
Join us in our mission to improve cycling safety and have safe streets for all.
You are perfect for us if you are:
Are looking to learn what it is like at a startup, have a good attitude, are willing to roll up your sleeves and get dirty, and work hard.
Responsibilities:
- Assist in the daily operations
- Fulfill international orders.
- Arrange shipments between our warehouses.
- Troubleshoot logistics problems.
- Market research for expanding our business in new countries.
- Manage our online shops
- Implement the marketing and sales strategies set up by the Marketing Manager.
- Report the daily and weekly sales and inventory data and suggest needed actions.
- Identify business opportunities through market research and data analysis.
- Provide customer support
Note that given the very early stage of the company that we are in, a high degree of adaptability is expected and required for this role. We are constantly learning new things and adapting our strategy and activities accordingly. Indeed, we see this as one of our key competitive advantages over the incumbents as it will allow us to try many more things and move much quicker than our competitors.
As such we expect this person to only look at this job description as a guideline. With just a handful of people in our company, we eschew roles and seek people willing and able to ignore job descriptions. Everyone’s job at Lumos is to do anything and everything we can to make it a success and meet our company goals regardless of our “jobs.”
Requirements:
- Graduate in any discipline, Business Administration, Logistics and Supply Chain related disciplines are preferred.
- Basic knowledge of Shopify and Amazon is a plus.
- Excellent verbal and written communication skills in English and Mandarin. Proficiency in Cantonese is a big plus.
- Independent, resourceful, and dependable. You are able to and enjoy working with minimal handholding.
- Detail oriented and organized.
- Interest in startups, entrepreneurship, and building things from the ground up
- Work well and effectively within a flat hierarchy. Be a real person an excellent teammate.