Want to be part of an exciting startup that is having a positive impact on the world?
Lumos is the world's first smart bicycle helmet with integrated lights, brake, and turn signals. Launched on Kickstarter in 2015, Lumos raised over $800,000 USD in its campaign. It has been featured on Forbes, Fast Company, The BBC, and CNN. Lumos was named “The Helmet That Every Bike Commuter Needs” by Slate Magazine, and recently “Best Inventions of 2018” by TIME Magazine.
In 2018 Lumos became the first helmet to be sold at the Apple Store. Lumos Helmets can be found in over 300 Apple Stores in the US, Canada, Europe and Australia.
Lumos is a mission-driven company. Started out of our dorm rooms at Harvard, we seek to make a positive impact on the world by helping make cycling safer, and helping more people everywhere make cycling a bigger part of their everyday lives.
If you’re excited about our product and our mission, we want to talk to you!
Join us in our mission to improve cycling safety and have safe streets for all.
You are perfect for us if you are:
Passionate about the customer’s experience. You want to understand a customer and have an intuitive sense of how to handle customer service in the front end as well as strategically think of how to improve a customer’s holistic experience with our company.
Responsibilities:
- Customer communication handling. Understand our customer’s pain points by providing customer support in email inquiries.
- Quantify the types of inquiries received (work with Zendesk system to generate simple reports), then work with the team to execute solutions to erase these inquiries from existing in the first place.
- General ad-hoc tasks
Note that given the very early stage of the company that we are in, a high degree of adaptability is expected and required for this role. We are constantly learning new things and adapting our strategy and activities accordingly. Indeed, we see this as one of our key competitive advantages over the incumbents as it will allow us to try many more things and move much quicker than our competitors.
As such we expect this person to only look at this job description as a guideline. With just a handful of people in our company, we eschew roles and seek people willing and able to ignore job descriptions. Everyone’s job at Lumos is to do anything and everything we can to make it a success and meet our company goals regardless of our “jobs.”
Requirements:
- Native or fluent English. Most of our customers are English-speaking.
- Patience. The ability to handle customers in a friendly and polite fashion at all times.
- Basic knowledge of Shopify, Amazon, and Zendesk a plus.