Liana Technologies is a European company specialized in cloud-based digital marketing and communications solutions. In the last few years we have opened sales offices in Dubai, Paris, Berlin, Hong Kong and Stockholm, and we are growing fast.
Our headquarters, product development and production are situated in Finland. The Hong Kong team is still small, but growing fast. We are now looking for a Customer Support Specialist to strengthen the local team. As the Customer Support Specialist you will be in charge of guiding and instructing the users of our cloud-based products as well as solving technical challenges. Our customers contact us via phone, online chat and email and it is utmost important that we react quickly.
All Liana products are maintained and developed in our headquarters in Oulu, Finland so you will work in close co-operation with the product development.
The job will include both independent and team work and you will have modern tools and equipment to work with.
What we expect:
- Bachelor's degree in a related field
- Minimum of basic understanding of HTML and CSS, other technical knowledge is a plus
- Keen interest or background in technology/software/digital marketing tools
- Good spoken and written English, Cantonese is a plus
- A customer-service oriented mindset
- Independence
- Good team work skills
- Conscientiousness and attention to detail
- Startup-mindedness
- Past work experience/internships/summer jobs or active involvement in school organizations/other activies
What we offer:
- An independent position with plenty of opportunities to learn
- A fixed 8-hour work day (with rare exceptions)
- Excellent tools and an interesting, varying clientele
- Close collaboration with the Finnish HQ as well as other international offices
- A young and fun team to work with
- An international atmosphere
- The possibilities of a growing and expanding company
- A fixed salary plus health benefits
- A stable position in a long-standing company
Send us your application and tell us why you would be a good candidate.