Job type: Full-time permanent role
Hush Home is looking for a dynamic people-oriented person to join as our E-Commerce Sales Consultant. You will be part of both the Sales Team and the Operations Team, handling sales and after sales activities as well as fulfillment and operation management. Our sales consultants love meeting people, can handle complex operational processes, and have a fun sense of humor. Our brand is young, passionate, and dynamic and you will have the chance to be a brand ambassador who can delight customers with every interaction.
Your Dream Job
Retail and E-commerce Sales
- Act as the voice of Hush on the front lines (online and in-person), delivering a best-in-class 1-on-1 experience to customers
Drive offline retail and online e-commerce sales through building personal relationships with each customer
Think creatively about how Hush Home can optimize each customer’s personal experience with our brand
Customer Care
- Act as a focal contact point for customer enquiries, ordering, shipment arrangement and complaint handling
- Deliver amazing customer service over the phone, email, text, and live chat
Manage the “Friends of Hush” Program, an aftersales program to build long-lasting positive relationships
E-commerce Operations
- Responsible for fulfillment and manage daily communication and coordination with the fulfillment and logistics teams on all order fulfillment
- Manage day-to-day e-commerce operations to ensure all sales and fulfilment activities proceed smoothly
Your Profile
- Experience in sales, customer service or e-commerce operation, preferably at a consumer-centric lifestyle brand
- Degree in related discipline
- Love chatting and messaging with different types of people, with a sense of humor
- Energetic, filled with empathy and compassion
- Organized and detail-minded in a fast-paced environment
- Good problem-solver: not afraid of solving problems for customers, also sensitive to problems that might appear to be minor
- Weekend availability
- Fluent in English and Cantonese
- Fresh graduates with great mentality and high flexibility will also be considered!
What We Offer
- Competitive salary and commission structure
- Good cover from medical and dental insurance
- An opportunity to join a young and dynamic team
- Grow personally and professionally as Hush Home scales
- Work with a dynamic and highly motivated team with a flat hierarchy
- Experience a great working atmosphere in an international environment
- Challenging and diversified tasks with direct responsibility
- Great discounts for friends and family!