Goals & Objectives
Illustrate Homie Living’s core values and strive to achieve our mission:
Creation of a welcoming studio environment amongst our online and offline studio community through events and social media interactions
- Achieve sales goals, and managing conversions and churn
- Ensure smooth operation processes in the studio
- Drive traffic and promotions in studio from online channels
- Maintain customer relationships and satisfaction
- Build a community of professional interior designers and stylists that would be resourceful to the company
Job Responsibilities
Community Management
- Manage studio operations ensure highest level of customer satisfaction
- Manage online communication channels (email, social media, whatsapp) to ensure timely reply to customer inquiries to foster conversions
- Develop community initiatives designed to create a cohesive connections with local new homeowners, including consumer workshops, shopping events
- Solve and answer to post-sale product issues and customer complaints through neutral fact investigation to ensure customer satisfactions
- Oversee studio events to ensure there is a good balance of educational, lead generating and sales-related events
- Proactively gather data on customers’ housing conditions and needs through communications and engagements, identify Homie Living’s products and services that could help
- Recommend best practices, including but not limited to: community management, sales, events on a company-wide level
Business Development
Take responsibility for sales in the studio, communicate with office team to set reasonable sales goal and proactively seek marketing support to achieve these goals. Connect with interior designers network to close B2B sales deals
Experience & Features
Customer service and sales experience required
Strong MS skills required
Must have strong verbal and written communication skills
Event management experience is a plus
Passion for home styling is a plus
Exceptional organizational and multitasking skills
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
Passion and understanding for Homie Living’s mission and values
Basic + Commission + Staff discounts
Available in May 2022 preferred
About Homie Living
Founded in December 2019, Homie Living 100% Home Online Platform brings Hong Kong homeowners over 2,500 interior design cases and 6,000 furniture and homeware products with high price-to-value ratio for online inspiration and purchase. Homie Living believes in the importance of getting sufficient inspirations in the home styling journey, and aims to become the top-of-mind social e-commerce platform in Hong Kong, offering an efficient, one-stop online destination catering to the needs of new homeowners. Homie Living is a member company of the Hong Kong Science Park Incubation Programme.