Role & Responsibility - What you will do for us
- Define and champion the strategic direction of the community; identify and execute on areas of opportunity to refine and grow engagement for both English and non English speaking locales
- Oversee the day-to-day of the GMA Member Community: moderating and participating in conversations, addressing complex escalations, and iterating on our workflows and processes
- Collaborate with teams across GMA to create curated discussion posts, product updates, and engagement opportunities
- Identify & develop the content to drive the community growth, given our nature as a knowledge provider
- Identify the right partners and build the relationship & collaboration with partners to achieve business goal
- Generate ideas for new community content with the opportunity to develop this content end-to-end
- Own both online & offline community incl. the operation & customer service of our bootcamps, trainings & events.
- Track and analyze engagement metrics for the community
We’re excited about you because you have:
0-2+ years experience in a Community Management, Partnership or other customer facing role (Fresh graduates are welcome)
You’re both strategic and tactical - and able to gain stakeholder advocacy through qualitative and quantitative data
Experience in forum moderation, management, or engagement
Passionate in content creation & writing
Excellent written & verbal communication skills
Excellent English & Chinese
Strong sense of empathy for customers
Strong project management skills
Thrives on working independently and proactively
Knowledge of design, video editing, Adobe AI & Photoshop is a plus
Special perks
All GMA employee could join our Growth Marketing Bootcamp for free (Price: $10k+) since the day you sign the contract :)
PLS SUBMIT APPLICATION VIA
https://airtable.com/shr55yQz2143acF4I