Job Summary:
Responsible for developing long-term relationships with a wide range of different industry portfolio of clients. Connecting with key high level business executives and stakeholders. Manage, develop and strategize pipeline of opportunities.
Accountabilities:
1. Client Relationship Management
- Manage a key account portfolio. Clients based around the world, in a wide range of different industries.
- Develop and strategize the pipeline of opportunities.
- Ensure assigned accounts are being managed, and orders are being fulfilled in the expected timeline.
- Attend to, investigate and implement necessary actions to address concerns, or escalated issues.
2. Account Management
- Operate as the lead point of contact for any and all matters specific to customers.
- Forcast client order volumes on daily, weekly and monthly basis. Set expectations for supply chain stakeholders and plan any extra labour or other resources needed.
3. Team work
- Work with all departments to develop operational improvements and product features.
4. Daily Operations
- On a daily basis, check all orders processed and ensure all gets fulfilled.
- Communicate with 3PL for urgent issues and cases that need to be shipped out.
Minimum Requirements:
Education - Degree Holder of any relevant course
Experience - 2+ years in e-commerce/ logistics (preferred)
Competencies:
Professional/Technical Knowledge
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- Familiarity with e-commerce shopping cart platforms, crowdfunding campaigns, and e-commerce marketplaces.
- Fluent, preferably native English speaking skills, due to clients are mostly international businesses. Chinese speaking is a plus. Any other international language is an advantage.
- Microsoft Office applications is a must: Excel, Powerpoint, Word.
- Experience in B2B relationships. Experience in a tech start-up environment is a plus.
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Behavioral
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- Integrity
- Customer focus
- Innovation
- Communication and Interaction skills
- Quality Orientation
- Decision making
- Report generation
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Motivational Fit
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- Willing and able to work on extended hours, weekends, rest days or holidays.
- Willing to travel locally and internationally.
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