Customer Success Manager (Hong Kong) Wanted
starting date : 2017-04-17
Ematic Solutions can not provide a visa.
Description
Responsibilities
Own overall relationship with assigned customers, which includes:
- Adoption: On board and partner with our customers, helping to ensure that they’re up and running on our platform
- Retention & Satisfaction: Build strong trusted/strategic advisory relationships with our customers, anticipate their needs and help them use our products and services to make their businesses more effective and successful.
- Work with customers to establish and achieve critical goals and other KPIs.
- Develop, prepare, and nurture customers for advocacy.
- Proactively reach out to customers to identify and/or develop up-sell opportunities.
- Collaborate with the support team and other internal stakeholders to help customers resolve issues they are facing.
- Manage account escalations.
Requirements
- 0-2 years of relevant experience in account management and customer service, or with relevant academic experience.
- Outstanding command of the English Language, as well as the local language - written and spoken. You will be able to articulate with superb customer communication skills, both over phone and via email. Multilingual proficiency preferred.
- Detail-oriented and analytical, with strong organizational skills and the ability to multi-task and prioritize in a fast paced, dynamic work environment.
- Confident and proactive team player. You will also be self-motivated and able to think on your feet when dealing with customers.
- Resourceful, sharp, friendly, quick-thinking and empathetic should be some of the adjectives used to describe you.
- You are tech-savvy -- learning new tools does not scare you!
- You’re driven, and eager to learn, adapt and perfect your work
- You want to help and serve our customers: they win, so you win.
Salary
Salary range / month :  HK$ 20k-40k
WHubber factors
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Here is their allocation of 100 points.
Flexible Role and Responsibility
Impact on Society
Compensation
Flexible hours
Flexible location
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