Job highlights:
Both on-site and remote working environment
Fresh graduates will be considered
Establish and maintain relationship with clients
Execute work and strategies in advertising and public relations
Job Responsibilities
Work cross-functionally and independently within the company to communicate with all stakeholders in ensuring customers' success.
Establish, develop and maintain effective business relationships with clients and partners to understand better and achieve their needs to maximise customer loyalty
Proactively make regular rapports with our clients to understand how to meet their needs and identify opportunities for growth within our platform.
Deliver excellent service, respond to complaints, resolve issues to the customer’s satisfaction, and maintain the company’s reputation Support sales & marketing team in daily operations, including handling customer enquiry, preparing quotations, coordinating orders and compiling sales reports, presenting products to prospective clients, and keeping records
Manage the entire sales cycle from finding a potential client to securing a deal and prepare all reporting about the customers' accounts by measuring ROI and KPIs
Liaise with agency/vendor/clients to execute client servicing activities
Be involved in strategy and support for sales and marketing activities by recommending changes to our process from solutions we use to operation process
Job requirement:
Bachelor's Degree or above relevant experience in Business Studies, Marketing or related disciplines. Fresh graduates are welcome to apply
Prefer having previous account servicing experience with more than 1-year experience
Articulate and well accustomed to a client-facing role
Be mature and able to work independently when working remotely
Must locate in Hong Kong (meet in person at least once every two weeks)
Strong team player, able to work effectively and closely with internal and external stakeholders as partners
Great command of written and spoken English and Chinese. Mandarin is an advantage
Ability to work within an entrepreneurial management culture
Pro-active, open-minded, creative, self-motivated and goal-oriented
Self-confident, initiative, aggressive and good communication/ presentation skills
Professional integrity and passion for our cause