Customer Experience Associate - Fresh Graduates Welcome |

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Customer Experience Associate - Fresh Graduates Welcome Wanted

Full time

Hong Kong

Customer Service

starting date : 2019-02-28 can not provide a visa.

Description, the pioneering payments and cryptocurrency platform, formerly known as Monaco, seeks to accelerate the world’s transition to cryptocurrency. Its MCO branded consumer financial services, including the MCO Visa Card, MCO Wallet app, and MCO Token embrace a vision of Cryptocurrency in Every Wallet™ is headquartered in Hong Kong.

MCO is redefining how money is being moved, spent and invested. MCO is democratizing blockchain technology by designing beautiful, simple and useful financial services that have a lasting, positive impact on people’s lives. 

For more information, please visit: and


As operation Representative, you understand the important role a highly professional Customer Care Team plays for the Company’s global image, therefore you strive for excellence in handling all the incoming inquiries. Assuring that the team operate in follows and exceeds the highest standards of Customer Care expected from a global financial institution, will be your goal and a never-ending task.

Key Responsibilities:

  • Handle general enquiries from client, internal departments & others stakeholders
  • Cooperate with internal counterparts to ensure timely resolution of customers’ requests and problems
  • Provide high quality service to achieve and uplift customer satisfaction and establish long-term business relationship
  • Provide support to management and take ownership to drive process and service enhancement
  • Keep the team abreast of the changes in the latest operational guidelines and policies


  • Degree holder in Business Administration or related disciplines
  • Hands-on experience in using a variety of communication channels such as phone, email, live chat, Facebook etc.; working knowledge of Intercom or Slack is a plus
  • Excellent customer service mindset and attitude to follow through and respond to problems / requests proactively and effectively
  • Self-motivated, attentive to details and independent
  • With good interpersonal, problem-solving and analytical skills
  • Proficiency in MS Office 
  • Fluent in English is a must
  • Fluent in Cantonese or Putonghua is an advantage 
  • Fresh graduates are welcome 


What you can expect from us?

  • We offer an attractive compensation package working in a cutting-edge field of Fintech.
  • Huge responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you
  • You get to work in a very dynamic environment and be part of an international team
  • You will get to have involvement in developing a brand new product from scratch alongside with a talented team


Equity part is negotiable.

Salary range / month :  < HK$ 20k

Created on: 2018/12/14

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