Crypto Exchange Chatroom Moderator (PT $100+/hour) | Circle Internet Financial Inc.

This job has expired.

Large circle logo

Expired.

Crypto Exchange Chatroom Moderator (PT $100+/hour) Wanted

Part time

Hong Kong ,   Central & Western, HK

Customer Service

starting date : 2019-06-17

Circle Internet Financial Inc. can not provide a visa.

Description

This is a part-time role for Circle Internet Financial in the Hong Kong office. The primary objective of this role is to facilitate conversations via a new community forum, accessible to verified Poloniex customers. Moderator shifts may vary week-to-week, never exceeding more than 4 hours in a row, and include facilitation on weekends.


What you’ll work on

  • Moderating a chat community in the crypto space in 4 hour blocks, spread across the Hong Kong Business hours for full 24/7 coverage working closely with Boston and Dublin Team
  • Identifying violations in the chat community and enforcing warnings where appropriate
  • Escalating violations or inquiries to Customer Experience, Risk, and Compliance team members for further evaluation and investigation (ex. market manipulation or unauthorized trading activity)
  • Sharing customer insights and knowledge back to business leaders/manager.
  • Providing tools feedback and recommendations on ways to improve the experience, automate the moderation process, or increase the ability to take actions
  • Minimum of 24 hours per week and option for more hours depending on scheduling demands

What you’ll bring to Circle

  • MUST be fluent in spoken and written English.
  • A passion and interest for crypto and engaging with crypto-centric customers
  • Ability to empathize with customer needs and apply patient and consistent messages
  • Acting as a creative problem-solver and a collaborative team member
  • A strong team spirit with a passion and drive to deliver the best possible experience to customers
  • The ability to communicate clearly and concisely
  • Strong organizational, written, and verbal communication skills
  • Flexible availability and willingness to modify your shift schedule even on weekends
  • Being open to change and learning quickly in an environment that is in flux
  • The burning desire to help scale a revolutionary company in a revolutionary space
  • Form 5 or above, University students who can work during the summer months (June till August) are also welcome
  • Responsible, patient, detailed-minded with a can-do attitude
  • Immediate availability is preferred


Bonus

  • Prior experience in a customer facing role or moderator/facilitator in the financial industry
  • An early adopter and/or the ability to pick up new technology quickly
  • Understanding of world markets, economics, or finance

You will be working with   Ah Young Kwak - CX Supervisor .

Salary

Salary range / month :  Negotiable

WHubber factors

Startups have different perks to offer to talent. Here is their allocation of 100 points.

Flexible Role and Responsibility

Impact on Society

Compensation

Flexible hours

Flexible location

Created on: 2019/05/29

This job has expired.

Apply now

You need to be logged in to apply.

New to WHub ?
Sign up for Free

 Get matched with exciting employers.
 Get discovered by startups.
 Connect with like-minded people.

Sign up for Free

Already a member ?



Log in

Congratulations!
You application has been sent.

Scroll down to discover more similar jobs.

Recommend to a friend


MORE OPPORTUNITIES as a Customer Service

x