Do you know great customer service when you see it? Can you handle a tense situation with a client in a way that leaves all parties happy? Do you manage your time and priorities well without being micro-managed? Can you make your point equally well in English, Cantonese, and Mandarin?
Then why not join our Hong Kong office as a Sales Support Representative?
The Company:
We’re a global provider of quality control and compliance services that helps brands and retailers manage their supply chains. Our service quality is very important to us – in fact, “Client First” is at the top of our values list. If you're good at developing relationships and providing exceptional customer service, join our dedicated key account team!
As part of a dynamic, international team, you’ll help us to maintain the highest quality of service for our clients.
The Job:
You will support the Sales Director in account management, team management, business development, and related administrative duties.
You will be expected to:
- Communicate efficiently with clients and suppliers – providing quotations, processing orders, responding to messages regarding daily service issues, and following-up on overdue invoices;
- Liaise with global and local sales teams to collect, collate, and analyze critical information, as well as distribute information from the Sales Director;
- Handle with care potentially sensitive issues, such as when working with confidential information relating to revenue, bonuses, or commissions earned within the Sales Team.
You will also:
- Become an expert in our back-office systems, and work closely with the Sales Director to create training material to pass on these skills to the rest of the team;
- Help our clients and suppliers to use our online platform, and encourage them to try out its many useful functions;
- Enter contact details and other information into our CRM client database;
- Support the Sales Director in any other day-to-day administrative tasks as required.
The Candidate:
It could be you, if you
- Hold a university degree in a business related subject;
- Have at least 2 years of work experience in a similar position;
- Have a solid working knowledge of the MS Office Suite;
- Are fluent in English, Mandarin, and Cantonese.
It also helps if you are:
- Familiar with supply chains and trade issues in the Europe/Asia region;
- Able to keep clients happy by being detail-oriented, energetic, and dynamic;
- A quick learner.
The Next Step:
If you fit the bill for this position, we’d love to hear from you! Send your resume and cover letter to marie.huchet@AsiaInspection.com