Sports Customer Happiness Specialist | Appysport

This job has expired.

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Expired.

Sports Customer Happiness Specialist Wanted

Full time

Hong Kong ,   Wan Chai, HK

Customer Service

starting date : 2019-04-01

Appysport can not provide a visa.

Description

Hello we are Appysport! We are a new start-up founded last year with young, dynamic and international people. Our ambition in Hong Kong is to facilitate access to sport and increase Hong Kong people's well-being. We place human at the heart of everything and think that tech can change lives. If you are also passionate about sports... join us!

As a Customer Happiness Specialist, you will be in charge of our customer service and making our sports community in Hong Kong happy. You will be the key contact point of all the users of our website and you will be responsible to fully delight them in various ways:


- You will be the one answering all their questions or comments received through email, chat, social media (Facebook, Instagram, Whatsapp...)

- You will support our members in solving their issues. To do so, you will be in touch with different teammates

- You will provide operational and technical support to our partners

- You will measure satisfaction and collect feedback

- You will propose and implement actions to increase community satisfaction and happiness

- You will proactively contribute to the optimisation of our services, websites, processes etc.

This position in a start-up is a great opportunity to learn and grow quickly in a caring, dynamic and multi-cultural environment.

 

Who are you?

- You are passionate about sports (it is very important!)

- You are rigorous and result-oriented

- You are dynamic, flexible with a great team spirit and an entrepreneur mindset

- You are keen to learn and work on multiple tasks to contribute to the success of a project

- You are creative and autonomous, keen to have responsibilities

- You are digital savvy

 

Requirements:

- Fluent in both English and Chinese (Cantonese is a must, Mandarin is a plus)

- Experience in customer service or community management is a must

- Good communication and writing skills 

- Knowledge of social media like Facebook, Instagram etc. are a plus

- Loves and practices sports

 

Benefits: 

-Vibrant and dynamic work environment

- Five-day work week

- 15 days annual leave + Birthday Leave

- Medical insurance plan

 

Start date: Asap

Location: Causeway Bay

You will be working with   Julie Delignon

Salary

Salary range / month :  HK$ 20k-40k

WHubber factors

Startups have different perks to offer to talent. Here is their allocation of 100 points.

Flexible Role and Responsibility

Impact on Society

Compensation

Flexible hours

Flexible location

Created on: 2019/03/20

This job has expired.

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