Summary of the Position
Ampd Energy is seeking a talented and passionate field engineer to support the deployment of our products. You will be working closely with both our business development and R&D team to ensure an excellent post-sales experience for our customers. In order to achieve this, you will be involved in areas such as (but not limited to): performing the final manufacturer acceptance testing and product delivery preparation, installation of our products at the customer sites, basic customer training, product maintenance and emergency response.
You will be delivering in-depth training to and working regularly with Ampd’s third-party field engineering contractors, who provide the company additional resources during busy periods.
Beyond basic technical competence, we are specifically looking for individuals who are organised, detail-oriented, dependable, and excited about being among the first in the world to work with new innovative technologies. This is a customer facing position so you will need to be presentable and able to communicate clearly and professionally. You will be expected to work well independently and be a clear, effective communicator.
Knowledge, Qualifications and Skills
· Background in Electrical Engineering or a related field.
· Grade A Registered Electrical Worker License – grade B will be a big plus
· Familiar with the use of standard electronics and electrical diagnosis tools, including multimeters, current clamp probes, oscilloscopes, ELCB testers, ground loop impedence testers etc.
· Great planning skills, and excellent project and time management track record
· Professional communication abilities in front of customers.
· Working proficiency in Cantonese, English preferred.
Specific duties include:
· Strictly execute Ampd’s manufacturer’s acceptance test (our final QC step) and prepare product for delivery to customer site.
· Debug and troubleshoot on field issues both remotely (looking at data logged by Ampd's products) and on site.
· Regularly communicate to Ampd's R&D team, trends in component failures or design flaws; provide feedback and suggestions to improve product reliability or usability or performance.
· Work alongside with Ampd’s field engineering partner to plan maintenance and perform emergency support.
· Ensure maintenance information is recorded accurately and completely in Ampd’s system.
· Plan out maintenance tasks on Ampd’s products and coordinate with customers to schedule maintenance work on the products.
· Willingness to work on weekends when needed.
Benefits
· Competitive cash package
· Full medical, dental & travel insurance coverage;
· Uber travel policy (for business travel & travel after 8pm).
How to apply
Please send your detailed resume stating availability, interest and expected salary.
All information provided will be treated in strict confidence and used solely for recruitment purposes. We regret that we are only able to notify short-listed candidates.
Ampd Energy is an equal opportunity employer. All candidates will be assessed on merit without regard to race, gender, sexual orientation, religion, nationality, marital status, political affiliation or any other factor protected by law.