Description
- You are passionate about delivering amazing customer experience and understand that each interaction with the customer is an opportunity to build a long term relationship.
- You celebrate and grasp any opportunity to make a WOW experience to our customers.
- You are effective in your communication and are attuned to the customer’s need, both through verbal and nonverbal cues.
- You observe details in your environment and delight in finding ways to make things better.
Responsibilities
- Be the face of First Code at reception and greet students, parents, and guests with a warm and friendly welcome
- Show empathy and offer help to parents and students
- Answer walk-in, phone call, and email type of customers’ enquiries in a professional manner, including understanding our students’ profile, explaining our course offerings, and advising on students’ progression
- Be the advocate for students and parents and highlight customers’ feedback in enhancing student’s overall learning experience
- Be the voice of First Code’s campus operations by participating in discussions of strategic planning and campus efficiency
- Plan and host community events to increase awareness of kid’s coding education and foster an engaging group of passionate technology educators
- Work closely with Marketing team to develop the latest offerings and promotional plan
- Conduct regular daily checking on our campus facilities
Requirement
- Minimum 3 years relevant working experience in customer service function, experience in hospitality industry is an advantage
- Cheerful, independent, proactive, meticulous, flexible and able to work in a fast paced working environment
- Exceptional Interpersonal and communication skills
- Extremely detail oriented
- Excellent at prioritizing and executing quickly on high-priority projects
- Excellent command of spoken English and Cantonese
- Customer-oriented with pleasant manner and patient for dealing with kids
- Have a deep understanding of the First Code community and a passion for the mission of First Code Academy.
- Immediate available is highly preferred
Benefits
- Join us in revolutionizing the concept of education in Asia
- Shape the direction of First Code Academy and be part of it from day 1
- Be a part of a compassionate team that treats you like family and emphasizes open communication
- Be part of the fun - our Summer 2016 video :) https://youtu.be/6PJUnLfQffg
- Monthly learning and gym reimbursement and plenty of team activities and lunches
- Participate in our CSR initiatives such as the Google CS First program, where we link up with local community and teach underprivileged or ethnic minority kids coding.
- Join our monthly TGIFCF (Thank God It’s First Code Friday) and mingle with our friends in the coding education community.
- Get involved in large scale events such as AppJamming Summit (http://appjammingsummit.org/), a regional app competition for kids from age 8 to 16 to showcase their app creation. We host Semi-Finals in Hong Kong and Singapore and a Final in Hong Kong with students joining us from all over Asia.
- Take part in our Ninjas Coding Series where we get together and talk about coding and work on exercises to brush up our coding skills.