A customer service representative provides product/services information and resolve any emerging problems that our customer accounts might face.
You are be genuinely excited to help customers, patient, empathetic, and passionately communicative. You are able to put yourself in customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and you will be gathering that for us.
Problem-solving also comes naturally to customer care specialists. You are confident at troubleshooting and investigate if you don’t have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
General Responsibility includes:
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Managing incoming calls, facebook messages, email and other customer inquiries
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Thoroughly understand our service and products to provide customers accurate and complete information
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
- Managing incoming orders and follow up as neccessary
- Managing and uploading new products
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Take the extra mile to engage customers
Requirements:
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- At least high school degree